If you have any question about the product you have received, please contact us through hotline: +852 3956 2253 or WhatsApp: +852 5588 0021 first and wait for our reply.
All the returned product which is not confirmed by us, are not subjected to process.
Please note that all products of our company generally do not provide return and exchange services. Please check all product information, including product model, specifications and price before placing the order. Please contact us for more information (hotline：+852 3956 2253 / WhatsApp：+852 5588 0021 / Email: info@ta-collection.com).
If the model you have received are not the same with your order list, please contact us within 3 days(hotline：+852 3956 2253 / WhatsApp：+852 5588 0021 / Email: info@ta-collection.com) and return the product to us within 7 days . We will advise you the return and exchange procedure accordingly.
All products must be returned in original condition including packaging, documentation, manuals and accessories. The product cannot be returned if it is already used or opened by customer. We strongly recommend you keep your packaging for at least the first 7 days after purchase. 50% of your product amount will be charged as restocking fee if you have opened or used the item which it affect the resale of the product.
When returning a product within the standard return period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.
All products must be returned in original condition including packaging, documentation, manuals and accessories. The product cannot be returned if it is already used or opened by customer. We strongly recommend you keep your packaging for at least the first 7 days after purchase.
All non product related fees (shipping, transaction and insurance) are not refundable.
Please note that customers are responsible for all the fees involved for returning items for further examination. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
If any goods are out of stock and cannot be provided to customers, we reserves the right to refuse to accept the order, or provide same type of goods and price for replacement. If we are unable to provide any products or services on your order, we will notify you via email.
About Pre-order Items
All New Products Pre-order are ordered to the supplier based on order quantity by customers, the quantity can't be modified after submission. If customers want to cancel a pre-order item, all the deposit are not refundable. Please confirm your order carefully before placing your order.
Small scratches may be detected due to the manufacturing process. As these scratches are not defects, they are not grounds for exchange/return.
Order Cancellation
All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. If order shipment is postponed due to delay delivery from suppliers, and cancellation request is received after 24 hours of order placement, order cannot be cancelled. Once shipping arrangement is arranged, it cannot be cancelled and refunded.. Under the circumstances where order cancellation might be considered after order is shipped, cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee. All non product related fees (shipping, transaction and insurance) are not refundable.
If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
Please check all product information, including product model, specifications and price before placing the order. If you have any product questions, please contact us (hotline：+852 3956 2253 / WhatsApp：+852 5588 0021 / Email: info@ta-collection.com).
